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Sources of Mental Health and Wellbeing Support

In this most challenging of times, where the way we live our lives has been impacted on so many levels, there are many places you can seek robust emotional support and advice on managing your mental health and wellbeing.

Covid-19 Pandemic advice:  Robust, evidence-based specific advice on how to manage the mental health and wellbeing challenges of the Covid-19 pandemic can be found here

Surrey and Borders NHS Trust Recovery College has published a free to all course titled “coping during the pandemic”. It can be accessed via

Young Minds


General support

Whatever the reason you feel that talking to someone would help, here are some robust services that you can explore:

T:116 123  FREE 24/7, 365 days a year 

ChildLine       If you’re under 19 you can confidentially call, email or chat online about any problem big or small. Freephone 24h helpline: 0800 1111. Sign up for a childline account on the website to be able to message a counsellor anytime without using your email address. Chat 1:1 with an online advisor. They also have a  free APP called FOR ME 

The Mix         Essential support for under 25s on a range of topics If you’re under 25 you can talk to The Mix for free on the phone, by email or on their webchat. You can also use their phone counselling service, or get more information on support services you might need. Freephone: 0808 808 4994 (16:00-23:00 daily) 

Young Minds        Robust mental health information and support.  

If you’re experiencing a personal crisis, are unable to cope and need support, text Shout to 85258. If your life is in imminent danger, please call 999. Shout can help with urgent issues such as: 

  • Suicidal thoughts
  • Abuse or assault
  • Self-harm
  • Bullying
  • Relationship challenges

All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus. 

Male mental health
CALM T: 0800 58 58 58 – 


Drugs and Alcohol Hampshire local support:  Catch 22 T: 0845 459 9405 

Surrey local support:  Tel: 0800 622 6662 Text: 07595088388  

National support: 


Social isolation,

Over 18s:;

Under 18s

Eating issues:

Suicidal Thoughts      Papyrus Tel: 0800 068 4141 

Self Harm      ,, (females) 

Panic, OCD, phobias No Panic are the people to call if you are suffering from panic attacks, OCD, phobias, and other related anxiety disorders. Helpline: 0844 967 4848 (Daily 10:00 – 22:00 Charges apply). Youth Helpline for 13 – 20 yr olds: 0330 606 1174 (Mon – Fri 15:00 – 18:00  Charges apply)Having a panic attack? Crisis number with recording of a breathing technique: 01952  680835 (24 hr) Email:  

Older people helpline The Silver Line operates the only confidential, free helpline for older people across the UK that’s open 24 hours a day, seven days a week, 365 days of the year. They also offer telephone friendship where they match volunteers with older people based on their interests,  facilitated group calls, and help to connect people with local services in their area. The Silver Line Helpline – 0800 4 70 80 90 


Free online counselling via the NHS:  

Hampshire: (up until the age of 17) 



Some private counsellors will be offering therapy via email, telephone and online face to face platforms. You can find Registered and accredited private counsellors in your area that list their types of services  at and 


T: 0300 304 0050  Mon – Fri 9-5 

Safe Havens
Young Person’s Safe Haven – 10-17 year olds 

North Barn, 4 Hillside Road, Aldershot  GU11 3NB  

Open: Tuesday, Wednesday, Thursday, Friday, Sunday 18.30 – 20.30. Closed Bank Holidays 


The Wellbeing Centre, 121-123 Victoria Road, Aldershot, GU11 1JN Open: Monday – Friday 6-11pm, Weekends and Bank Holidays: 12.30 – 11pm 


CAMHS One Stop:     0300 222 5755 

Mental Health Crisis Line out of hours: 0300 456 8342  

Safe Havens  Up to 18 years 

CYP Haven Guildford, The Discovery Centre, 7 Ward Street, Guildford 

Surrey, GU1 4LH 

Open: Monday, Wednesday 4pm – 8.30pm Sunday: 12 – 6pm 

There are Young Person’s Havens in Epsom and Staines too, open at different times. Information available on 


Oakleaf Enterprise 

101 Walnut Tree Close, Guildford GU1 4UQ  

Open every day 6-11pm  There are more safe havens in Surrey: Information is available on 


YoungMinds Crisis Messenger provides free, 24/7 crisis support across the UK if you are experiencing a mental health crisis. Text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus. 

Looking after ourselves

Look at this great link for over 90 ideas for self care that have been suggested by young people